Tour FAQs

• How do I cancel / change my reservation?

  You can cancel or change the date of your booking up to 24 hours in advance. Click on your booking ID number in your confirmation email and you will see the details of your order. Go to “edit” at the bottom of that page to change your date or number of people attending. If you need to cancel your reservation, go to the “more” option and click “cancel booking.” You can also contact us at tours@augustakydistillery.com if you have any questions.

  Are late arrivals permitted? What should I do if I can’t make the tour time?

  Tours go every hour on the hour and late arrivals can affect other guests’ experiences. To keep this schedule moving for all guests, it is important that we start tours on time. We suggest that you plan to arrive 15-20 minutes ahead of your scheduled tour to allow time for the unexpected.

  We do recognize that sometimes things happen that we can’t control. If you are running late, please contact us as soon as possible at 888-592-6872 (leave a message if we don’t answer) to let us know and we will do our best to accommodate you. If the next tour is not full, we may be able to have you join that one.

• Please arrive 20 minutes early to be sure to secure your spot.

  If you participate in a guided tour with one of our tour partners, and the group arrives late, the Tour Company is responsible to issue any refunds for the late arrival.

• Are children allowed on tour? What about my service animal or pet?

  Since the current temporary guest experience is a “hardhat tour,“ we are unable to accommodate children.
  Only Service Animals are permitted in our Visitor Center and along tour routes. Pets are welcomed on grounds but may not enter.

• Is your tour ADA accessible? Do you offer scripts or other options for the hearing impaired?

  Currently our facility is not ADA accessible. We are under construction and fully plan to be ADA compliant in the future.
  In the meantime we welcome you to call ahead or reach out to us with special requests so that we can make your visit most accommodating!

• Do you have restrooms on site?

  We currently only offer a portable restroom unit for bathroom breaks. We are under construction and our new restrooms are first on the list of things to get completed!

• Do you serve cocktails?

  Initially we plan to serve beer, wine, and straight samples and pours of our Bourbons. As we expand our bar area we plan to add cocktails in the future. Please check back! Drink limit in our bar is two per adult.

• Do you have a restaurant or event space on site?

  Augusta Distillery does not have a café or restaurant onsite. We highly recommend the Beehive Augusta Tavern for your culinary experience.

• Can I park overnight or “tailgate”?

  “Tailgating” is not permitted on grounds and open containers in parking lots are prohibited. Regretfully, overnight stays in the parking areas are not permitted.

• Safety

  We strive to create an environment of mutual respect and enjoyment for all! No abuse, foul language or any mistreatment of our staff or other guests will be permitted. Any violations will result in immediate dismissal from the property, and potential criminal charges, if applicable. Security is on grounds 24/7.

• Do I need to make a reservation?

  Reservations are recommended if you want to do a tour. We allow walk-ins, however if our tours are fully booked when you arrive you may not be able to do a tour at that time. If you want to guarantee a tour date/time, we recommend making reservations.